Office of Enterprise Technology Services

The State of Hawai‘i provides SMS (text messaging) capabilities through Microsoft Teams Calling to support official government communications. SMS may be used by authorized State employees to communicate with other employees and with members of the public for legitimate service‑related purposes.

By “Opting In” to or using a “Text Message Service” (as defined below) from the State of Hawaiʻi, you accept these Terms & Conditions.

This agreement is between you and the State of Hawaiʻi or one of its affiliates. All references to “State of Hawaiʻi,” “we,” “our,” or “us” refer to the State of Hawaiʻi.

DEFINITIONS

“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

“Text Message Service” includes any arrangement or situation in which the State of Hawai‘i sends one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

CONSENTING TO TEXT MESSAGING

By consenting to receive text messages from the State of Hawai‘i, you agree to these Text Messaging Terms and Conditions, as well as the State of Hawai‘i Terms of Use and Privacy Policy, incorporated herein by reference.

E-SIGN DISCLOSURE

By agreeing to receive text messages from the State of Hawaiʻi, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

PRIVACY

The State of Hawai‘i respects your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, the State of Hawai‘i reserves the right to disclose any information as necessary to satisfy any law, regulation, or governmental request to avoid liability or to protect our rights or property. This Privacy provision applies to your use of the Text Message Service and is not intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and the State of Hawai‘i in other contexts.

COSTS OF TEXT MESSAGES

The State of Hawai‘i does not charge you for the messages you send and receive via this Text Message Service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and State of Hawai‘i employees. We may send you an initial message providing details about the Text Messaging Service. After that, the number of text messages you receive will vary depending on how you use the Text Messaging Services and whether you take steps to generate more text messages from the State of Hawai‘i (such as by sending a HELP request).

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and a State of Hawai‘i employee and that employee’s associated phone number. After unsubscribing, the State of Hawai‘i may send you confirmation of your opt-out via text message.

CONTACT US

The Office of Enterprise Technology Services
[email protected]
(808) 586-6000