Metrics for Evaluation of the Chief Information Officer (2018)
The IT Steering Committee will evaluate the state Chief Information Officer (CIO) based on the metrics below, organized under seven priority areas. The evaluation summary will be included in the CIO’s annual report, due 20 days prior to the start of the 2018 Legislature.
IT GOVERNANCE
| 2018 Metric Description | Measurement | Deadline | Status |
| Expand IT governance processes to include the Department of Education (DOE), pursuant to Administrative Directive (AD) No. 15-02, “Program Governance Requirements for Act 119 and Enterprise Information Technology Projects” | Percentage of departments participating | 12/1/18 | In Progress |
| Expand IT annual budget request process to include participation by the Department of Education, in accordance with HRS section 27-43(a)(5), requiring departments to maintain their respective multi-year IT strategic and tactical plans and roadmaps as part of the State’s overall IT strategic plans | Percentage of departmental roadmaps maintained | 12/1/18 | In Progress |
| Reduce costs of IT projects reviewed under IT governance processes (AD No. 15-02) | Percentage of reduction relative to overall IT costs: 10 percent | 12/1/18 | In Progress |
| Deploy 10 Enterprise Architecture (EA) policies and standards on citizen-facing website; continuous deployment and maintenance of statewide policies and standards. | Yes or no and overall quality of resource | 12/1/18 | In Progress |
| Establish web accessibility standard and launch statewide training resources | Yes or no | 12/1/18 | In Progress |
IT WORKFORCE DEVELOPMENT METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Minimize level of vacancies within ETS | Vacancies: less than 10 percent monthly average rate | 12/1/18 | In Progress |
| Facilitate programs designed to establish, expand and/or promote career path opportunities within the State for IT workers: | |||
| Use of LinkedIn as a recruitment/ branding tool throughout all departments (not only for IT positions) | 20% of departments use tool | 12/1/18 | In Progress |
| ETS Employee participation in the Civil Service IT Broadbanding Project | ETS employees participating in program: 10 percent of applicable civil service IT employees | 12/1/18 | In Progress |
| Continue and expand Hawaii Annual Code Challenge program | 3rd event compared to previous; goal: greater than 250 participants | 12/1/18 | In Progress |
| *NEW* Technical training – Provide professional development and personal development to ETS based on needs assessment conducted | Suggested: Increase the number of staff taking training by 20% from the prior year. Or: Use all training budget for 2018. | 12/1/18 | In Progress |
CYBERSECURITY METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Fill all available ETS cybersecurity positions | Yes or no and overall quality of resource | 12/1/18 | In Progress |
| Implement cybersecurity response plan and identify and train key State personnel. | Yes or no | 7/1/18 | In Progress |
| Establish metrics for cybersecurity response and effectiveness | Yes or no and quality of metrics | 7/1/18 | In Progress |
ENTERPRISE PROJECTS & PROGRAMS METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Issue RFP for State Web Portal Program per Access Hawaii Committee standards | Yes or no | 8/1/18 | In Progress |
| Demonstrate successful implementation of the following enterprise initiatives: | |||
| *NEW* All enterprise projects receive an IV&V including plans to address any major findings | Yes or no | 12/1/18 | In Progress |
| Completion of Tax System Modernization Project, Phases 2 & 3 | Review, assess and develop plan to address any major IV&V findings as of date | 12/1/18 | In Progress |
| Completion of Enterprise Payroll and Time & Attendance Modernization, Payroll Phase | On track, on budget | 12/1/18 | In Progress |
| Implement Kauhale On-Line Eligibility Assistance (KOLEA), Phases 1 & 2 | On track, on budget | 12/1/18 | In Progress |
| *NEW* Report on upcoming enterprise projects, e.g., summary of project phase activities, by phase (planning, budgeting, procurement, or implementation), within upcoming 6-12 months. | On track, on budget | 12/1/18 | In Progress |
| *NEW* Report on actionable IV&V findings | Yes or no | 12/1/18 | In Progress |
| *NEW* Departments with Enterprise Projects reports to ITSC semi-annually on status | Yes or no | 7/1/18
12/1/18 |
In Progress |
SERVICES-ORIENTED INFRASTRUCTURE METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Define level of support and further increase capability to provide tech support to departments as enterprise service | >95% Job tickets received and closed
|
12/1/18 | In Progress |
| Demonstrate progress and success of: | |||
| 1) Provide Enterprise-wide Office 365 Project Support | Quality of departmental participation and sustainability based on survey results for O365 | 07/1/18 | In Progress |
| 2) Provide Enterprise-wide eSign Service Support | Number of transactions and quality of departmental participation; 200,000 transactions in calendar year 2018 | 12/1/18 | In Progress |
| 3) Implement Government Private Cloud / Cloud Services | Migration completed (yes or no) | 12/1/18 | In Progress |
| 4) Continue Network Operations & Maintenance | Reliability and sustainability; goal for core Next Generation Network: 99.99% availability, excluding planned maintenance | 12/1/18 | In Progress |
| 5) Maintenance and Operations of Telecommunications Services | Successful 99.99% availability, excluding planned maintenance | 12/1/18 | In Progress |
OPEN DATA METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Identify and Establish appropriate governance policies for open data | Yes or no | 12/1/18 | In Progress |
| Support Utilization of ETS Strategic Roadmap Dashboard | Compare roadmap data (planned spends) to actual spend requests (ETS to determine how to gather data, possibly using RAG scale progression) | 12/1/18 | In Progress |
| Evaluated effectiveness of State Web Portal program and model. | Survey of constituents | 12/1/18 | In Progress |
COST TRANSPARENCY METRICS
| 2018 Metric Description | Measurement | Deadline | Status |
| Collect departmental IT roadmaps, under new authority provided under HRS 27-43 | Quality of departmental participation | 7/1/18 | In Progress |
| Standardize and publish finance data in ETS IT strategic roadmap, incorporating and aligning information from departmental IT roadmaps | Yes or no |
12/1/18 |
In Progress |
| Define and publish financial piece of ETS IT strategic roadmap setting clear goals and benchmarks for the CIO’s priority areas and priority projects/programs by the deadline to submit Executive Budget Request to the Legislature | Yes or no | 12/1/18 | In Progress |
| Track cost savings by comparing planned budget to actual spending via the publicly accessible online dashboard. | Yes or no | 7/1/18 | In Progress |