Office of Enterprise Technology Services

1. Go to the Safe Travels site at https://travel.hawaii.gov
2. In the Log In area, a new account can be created by email, Facebook login, or Google login.
3. Click on Create An Account.
4. If creating an account with an email address, each traveler aged 18 and over must use their own email address and password.  An account cannot be created with an email address already used in the system.
5. To reset your password:  Safe Travels Password Reset
6. Verify your email address.  Once your email address is verified, you will not be able to change your email address.  If you need to change your email address, you will need to create a new account with your new email address.
7. Enter your profile information, i.e. name, date of birth, contact phone number you'll be reachable while on the trip.  It will also be the same phone number you'll receive text messages from Safe Travels  (if you opt-in to receiving text messages).
8. Once you enter your ID number, the system will "mask" your ID for your privacy and security protection.
9. How to enter date of birth: instructions
10. If traveling with a minor (children under 18), add them as a travel party member.  Enter the minor's profile information. See instructions here: How to Add a Travel Party Member
11. Unaccompanied Minors -  parents/guardians are to use their account to create a trip for their child who is traveling unaccompanied. Minors are to be added as Travel Party members. (See instructions on how to add Travel Party Members in #10)  Minors may not create their own accounts.
12. Proceed to fill out a Profile, Trip, a Health Questionnaire (Note: Health Questionnaire is only available within 24 hours of your flight) and upload documents, if applicable.

1. Select the Trips icon on the Home Screen.
2. Select type of Trip:  Airline/Cruise Line.
3. Enter Trip Details.
4. Travelers will only need to enter trip information for the leg entering Hawaii.  Ex. LAS -> HNL (or LIH/ITO/KOA/OGG)  A QR code will be needed for your trip.
5. If you are a transiting through any Hawaii airport (not staying in Hawaii), you do not need to complete the Safe Travel Program digital application.
6. You may manually enter your flight number if it does not come up in the auto-fill (maximum four numbers)
7. If you are arriving by private aircraft, you may enter the tail number of the plane (maximum four numbers). Example, Flight 3 = 3.
8. If you are a returning Resident to Hawaii, select “Returning Resident” under “Reason for Trip.”
9. Enter your accommodation location while in Hawaii. If you are staying at multiple locations, enter the first location of your accommodations.
10. In the Additional Travel Party Members section, check the minors who will be travelling with you (minors only need to be added under one adult trip). See directions here:  Add a Travel Party Member to a Trip 

1.  Click on Apply for Exemption/Exception on the home page of the Safe Travels  digital platform.
2. Click on COVID PCR/NAAT Exception
   1. Click on “upload file”
   2. Select the Trip
   3. Select the Traveler
   4. Select the type of document to be uploaded, (i.e. “COVID-19 Test Result”) from the drop-down menu.
   5. Choose the file
   6. Click Submit
3. Airline Travelers:  You are only able to upload a COVID-19 test result from a Trusted Testing and Travel Partner that was taken within 72 hours from the final leg of travel.
4. Cruise Line Passengers:  You would select your cruise line as your test provider.
5. COVID test results should be uploaded separately for each Travel Party Member.
6. If your test result is verified, the status of the document will show COVID Negative under “Uploaded Documents.”
7. To upload a recent photo of yourself (selfies are okay), click on Other Document Uploads, select “Recent Photo of Yourself” in the drop-down menu and upload your photo.

CVS Health

Alaska Airlines - Carbon Health, American Family Care (AFC), American Samoa Department of Health, Atlas Genomics, Capstone Clinic, Clarity Lab Solutions, CNMI (Commonwealth Healthcare Corporation), Costco/AZOVA, Doctors Test Centers, Guam Department of Public Health and Social Services' Guam Public Health Laboratory, GoHealth Urgent Care, Hawaiian Airlines - University Medical Center of South Nevada, Hawaiian Airlines- US Biotek, Hawaiian Airlines - Worksite Labs, Southwest Airlines, Ontario International Airport, Oakland International Airport, United Airlines - Advanced Diagnostics Laboratories, UC San Diego, University of Washington Medicine, WestPac Labs, XpresCheck

State of Hawaii TTP Results Standard Form

Beginning Nov. 8,  International travelers flying directly to Hawaii do not need to complete a Safe Travels application.  The airlines will screen passengers prior to their departure to the U.S.  Please make sure you meet the CDC requirements.   

A vaccine document upload needs to be associated with a trip.  Once you receive the COVID-19 Vaccination Exception in the system, the exception will apply to all future trips. You will no longer need to upload your vaccine card for verification.

1. Create a digital copy of your vaccination document, e.g., take a photo of your COVID-19 Vaccine Card, VAMS printout or DOD Form DD 2766C.
2. Log in to Safe Travels. Create or select your applicable trip.
3. From the home page, go to Apply for Exemption/Exception from Quarantine and select  COVID Vaccine Exception.
4. Read the instructions and click on Upload CDC Covid-19 Vaccination Document. 
5. Select the applicable trip.
6. Sign the first attestation. How to sign the attestation instructions: Signature
7. Sign the second attestation and click Submit. 
8. Select the traveler whose vaccine card you are uploading and document type.
9. Select the type of vaccine received. Enter the dose and lot number Ensure the name on the card matches the traveler whose vaccine card you are uploading.
10. Select Choose file to upload a photo of your vaccine document.
11. To upload vaccine cards for travel party members, see #8.  (If your travel party member is not on the drop down list see: To add a Travel Party Member.)
12. Don't forget to bring your vaccine documents with you.

2.  Click on Apply Exemption/Exception from Quarantine

3.  Click on COVID Vaccine Exception

When you open that option you will see the vaccination record you uploaded.

1.  A QR code will be emailed to you once your Trip Information is submitted. Each traveling adult must have their own QR code.
2. For your convenience, the same Safe Travels QR code will be emailed to you one day before departure. It will be the same QR code you received when you submitted your trip information in Safe Travels. Beginning Jan. 4, 2022, the completion of the Health Questionnaire prior to departure is no longer required in order to receive a QR code.

If you can't find it in your email box, check your junk mail.  Your QR code can also be found under "Trips"

Can't find your QR code?  You can have it resent to your email by clicking on the "Generate New QR Code Email" feature.

The QR code helps make the screening and verification process for you at the airport.

Make sure you go through the airport screening process. Failure to do so could result in self-quarantine for you and your travel party member.

Travelers who did not receive a green QR code will be able to get their quarantine exception manually reviewed by airline screeners prior to departure or  at arrival during the verification process.

Travelers who have a SMART Health Card from their State or provider can obtain the green QR code by using CommonPass to verify their vaccination SMART Health Card, then linking their CommonPass ID in Safe Travels (not for cruise line trips at this time). Check the SMART Health Card website for a list of States and providers who issue SMART Health Cards (https://smarthealth.cards/en/issuers.html).

1. If you are traveling by airline, airport screeners will scan your QR code.  If you are traveling by cruise ship, designated operators will scan your QR code.  Your Trip details will be updated with your Safe Travels Exemption Information once you have gone through the verification and screening process.
2. Please make sure your QR code is screened by personnel in order for your Trips Exemption Information to be updated. 
3. You will be able to show it to your ground transportation and hotel accommodations as evidence that you are exempt from the mandatory 5-day quarantine. It can be accessed under “Trips.”

1. Log into the Safe Travels application https://travel.hawaii.gov.
2. Select the Daily Check-Ins icon on the Home Screen.
3. Select your trip from the drop-down list.
4. Select the Location Type in the Self-quarantine location details section.
5. Select Submit.

* the daily check-in date is formated as dd/mm/yyyy, for example 09/11/2020, would be read as Nov. 9, 2020.