Safe Travels Help

The Safe Travels Hawaii program is a multilayered process designed to protect the health and safety of our visitors and residents alike from the spread of COVID-19.  A 10-day mandatory quarantine will be required for travelers arriving WITHOUT a confirmed negative COVID-19 test taken within the 72 hours before departure of the final leg of their trip to Hawaii. There is also a mandatory 10-day self-quarantine for all travelers traveling between islands, except for those traveling from a neighbor island to Oahu.

To bypass the mandatory quarantine, the State of Hawaii will ONLY accept Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab test results from TRUSTED TESTING AND TRAVEL PARTNERS.   To save time at during the arrival screening process at the airport, travelers should upload their Negative COVID-19 Test result to the Safe Travels Digital Platform. 

Travelers wishing to bypass the 10-day mandatory quarantine must have their COVID-19 test results – from a trusted testing partner – prior to departure for the State of Hawaii.  Travelers need to upload their test results before departure or have printed copy of their test results in hand upon arrival to show the airport screener.

Travelers will not be able to obtain a Nucleic Acid Amplification Test (NAAT) upon arrival at any Hawaii airport.

Beginning June 15, 2021,  travelers to Hawaii will only need to enter trip information for their first flight that lands in Hawaii.  Travel restrictions for interisland travel have been lifted (see FAQ for details) and travelers do not need to complete a Safe Travels application for travel between islands.  Pre-travel testing is not required for interisland travel.  

Beginning July 8, 2021, Hawai‘i-bound domestic travelers vaccinated in the United States or U.S Territories will be able to participate in the vaccine exception program. The program allows these travelers to bypass the state’s quarantine requirement with proof of vaccination. Travelers vaccinated in the U.S. or U.S. Territories may participate in the exception program starting on the 15th day after their second dose of the Pfizer or Moderna vaccine — or starting the 15th day after their single dose of the Johnson & Johnson vaccine.

Beginning Sept. 8, 2021,  Safe Travels will implement a new security feature.  travelers will see a pop-up upon clicking on “Login” when logging into their Safe Travels account, using the email address and password they used to create the account. For more information: Security Update 

Please visit the following websites for specific travel information to each County:  Maui, Kauai, Hawaii Island, and Honolulu.

Traveler ALERT.  The State of Hawaii DOES NOT charge fees to apply for the Safe Travels program, or to create a Safe Travels account, or to access the Safe Travels application, or for Safe Travels information.  The OFFICIAL STATE OF HAWAII websites for the State of Hawaii’s Safe Travels Program are https://hawaiicovid19.com/travel/ and https://travel.hawaii.gov/. The websites listed below are NOT affiliated with the State of Hawaii or the State of Hawaii Safe Travels Program.

www.safetravels.com

www.hawaiisafetravel.com

safetravelshawaii.com

www.safetravelhawaii.com

HAWAII SAFE TRAVELS  PROGRAM INFORMATION

For General information:  https://hawaiicovid19.com/travel/

Call: 1-800-GOHAWAI or (1-800-464-2924)

Email: [email protected]

 

Safe Travels Digital Platform Technical Assistance

You may submit a request online to the Safe Travels Service Desk:
SUBMIT A REQUEST

Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888
Calls outside of working hours will go to voicemail and be returned the next business day.

AlohaSafeAlert 

All travelers are encouraged to download the AlohaSafe Alert app to stay informed about possible exposures to COVID-19. This app is voluntary and free to use. As the official State of Hawai‘i exposure notification app, it aims to help reduce the spread of COVID-19 in Hawaii.

AlohaSafe Alert

Maui visitors with questions about county-specific travel requirements and AlohaSafe Alert may email: [email protected]

 

Safe Travels Digital Health Pass Support 

If you need assistance from your Safe Travels Digital Health Pass partner, please see contact information for your Digital Health Pass Partner below.

ClearMe

Questions? Contact ClearMe’s Member Care team by opening the CLEAR app and tapping “Get in Touch” at the bottom of the Home Screen or call 1-855-CLEARME (253-2763).

https://www.clearme.com/hawaii

 

  

 

 

Commonpass

Email Support: [email protected]

Phone support: Call +1 (888) 445-9072 (toll-free) or +1 (347) 486-6246

Phone support is available Monday – Friday 9am – 9pm EST.

https://commonpass.org/hawaii

 

 

 

AZOVA

You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. They typically respond within 5 minutes or less. Click the on chat button at https://www.azova.com/hawaii/ to get started.  Click the messaging icon on the lower right corner of the page to get started.

Talk with Customer Support

You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.

(844) 692–9682

Travel Exemption Request

Travelers entering the State of Hawaii can apply for a limited exemption from the mandatory 10-day self-quarantine. Under Governor Ige’s emergency proclamation, all travelers entering the State of Hawaii must self-quarantine for 10 days, unless they obtain an exemption.
For information, visit travelexemption.hawaii.gov 

If you do not have an exemption, i.e. Negative COVID-19 Test Result, you must sign the Order of Self-Quarantine during the screening process at arrival.

BEFORE YOU TRAVEL

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The mandatory travel and health form found in the Safe Travels Digital Platform is for all incoming travelers  to the State of Hawaii to complete. Interisland travelers are also required to fill out a digital form, with the exception of those traveling to Oahu. Interisland travelers to Oahu are not subject to the 10-day quarantine and do not have to complete the forms in the Safe Travels digital platform to travel to the island.

This digital platform is critical to protecting the health of our residents and visitors alike.  Safe Travels is one part of a multi-layered screening process which includes arrival temperature checks, and secondary screening for those with symptoms or temperatures of 100.4 degrees or higher.  The objective of the Safe Travels digital form is to reduce the  amount of time the traveler stands in line at the airport to go through the screening process upon arrival.

To bypass the 10-day quarantine, travelers to and within the State of Hawaii, except for interisland travelers to Oahu, must upload their negative COVID-19 test taken from a Safe Travels Hawaii Trusted Testing and Travel Program Partner  to the Safe Travels Digital Platform.  For directions on how to upload your document, please see  “How do I  upload a document (such as a COVID test results)?”, “How to expedite exemption from quarantine” and "How do I know I'm Uploading the Correct Test Format?" on this site.

You will be required to sign the Order for Self-Quarantine if you did not participate in the pre-travel testing program or if you are awaiting your test results.

Every traveling adult needs to create their own Safe Travels account, using their own email address and password.  An account cannot be created with an email address already used in the system.

  1. Go to the Safe Travels site at https://travel.hawaii.gov
  2. In the Log In area, a new account can be created by email, Facebook login, or Google login.
  3. Click on Create An Account.
  4. If creating an account with an email address, each traveler aged 18 and over must use their own email address and password.  An account cannot be created with an email address already used in the system.
  5. To reset your password:  Safe Travels Password Reset
  6. Verify your email address.
  7. Enter your profile information, i.e. name, date of birth, contact phone number you'll be reachable while on the trip.  It will also be the same phone number you'll receive text messages from Safe Travels  (if you opt-in to receiving text messages).
  8. How to enter date of birth: instructions
  9. If traveling with a minor (children under 18), add them as a travel party member.  Enter the minor's profile information. See instructions here: How to Add a Travel Party Member
  10. Parents/Guardians may use their email address and password to create a trip for their child who is traveling unaccompanied and list the child as the main traveler.
  11. Proceed to fill out a Profile, Trip, a Health Questionnaire (Note: Health Questionnaire is only available within 24 hours of your flight) and upload documents, if applicable.

 

Beginning June 15, 2021:  Travelers flying to Hawaii will only need to enter trip information for their flight entering Hawaii. Interisland travel restrictions have been lifted (see FAQ for details) and travelers do not need to complete a Safe Travels application for interisland travel.  Pre-travel testing is not required for interisland travel.  

  1. Select the Trips icon on the Home Screen.
  2. Select +Add Trip.
  3. Fill in Trip Details.
  4. Transpacific travelers will only need to enter trip information for the leg entering Hawaii.  Ex. LAS -> HNL (or LIH/ITO/KOA/OGG)  A QR code will be needed for your trip.
  5. If you are a transiting through any Hawaii airport (not staying in Hawaii), you do not need to complete the Safe Travel Program digital application.
  6. You may manually enter your flight number if it does not come up in the auto-fill (maximum four numbers)
  7. If you are arriving by private aircraft, you may enter the tail number of the plane (maximum four numbers). Example, Flight 3 = 3.
  8. If you are a returning Resident to Hawaii, select “Returning Resident” under “Reason for Trip.”
  9. Fill in your accommodation location while in Hawaii. If you are staying at multiple locations, enter the first location of your accommodations.
  10. In the Additional Travel Party Members section, check the minors who will be travelling with you (minors only need to be added under one adult trip).

  1.  Click on Apply for Exemption/Exception on the home page of the Safe Travels digital platform.
  2. Click on COVID PCR/NAAT Exception
    1. Click on “upload file”
    2. Select the Trip
    3. Select the Traveler
    4. Select the type of document to be uploaded, (i.e. “COVID-19 Test Result”) from the drop-down menu.
    5. Choose the file
    6. Click Submit
  3. You are only able to upload a COVID-19 test result from a Trusted Testing and Travel Partner that was taken within 72 hours from the final leg of travel.
  4. COVID test results should be uploaded separately for each Travel Party Member.
  5. If your test result is verified, the status of the document will show COVID Negative under “Uploaded Documents.”
  6. To upload a recent photo of yourself (selfies are okay), click on Other Document Uploads, select “Recent Photo of Yourself” in the drop-down menu and upload your photo.
COVID-19 Test Result Upload Status  Definition
COVID-19 Negative A Verified test result status will be set for meeting all of the following requirements:
• Traveler identity (Name OR Date of Birth) is matched, and
• Test Result is Negative, and
• Test date is within three (3) day range before Hawaii Arrival Date.
Not Approved- Identity Mismatch
When the name and date of birth on the test result does not match with the account holder's name and date of birth in Safe Travels.
Not Approved- Not a negative test result When traveler identity (Name OR Date of Birth) is matched, but the test result is not read by the system.
Priority Review Traveler identity (Name OR Date of Birth) is matched, but the test result is POSITIVE.
Not approved- Not a Testing Partner Test result uploaded was not from a Trusted Testing and Travel Partner as listed on https://hawaiicovid19.com/travel-partners/. (Invalid Document/ Uploaded Document is chosen as “Other” provider and the system isn’t able to classify it into one of the provider template).
Not approved - Antigen Test When Traveler identity (Name OR Date of Birth) is matched, but the test result is ANTIGEN test.
Not approved - Outside 72-Hour Window When Traveler identity (Name OR Date of Birth) is matched, and Date of Test is outside the 3 day range from Hawaii Arrival Date.
Not approved - Date of Test Error When Traveler identity (Name OR Date of Birth) is matched, but the Date of test is either not present in the document, or the date of test is not extracted.
Not approved If your upload status is “Not approved”, it means the system could not pre-clear your document. It will be reviewed again when you present it at the airport.

  1.  Have a printed copy of your test result when you arrive in Hawaii, even if you upload your test result on the digital platform.
  2. Only upload tests from Hawaii’s Trusted Testing Partners, all other tests will be rejected.
  3.  Make sure your first and last name, date your test was taken, type of test taken, name of trusted testing partner and lab are on the test.
  4. Make sure the first and last name and date of birth on the test result matches the first and last name and date of birth in the Safe Travels digital form.
  5. Upload a good quality Adobe PDF file.
  6. Don’t upload screenshots of your phone, mobile device or computer, or photos of your test, they will fail.
  7. Test are verified by labs, submitting a falsified test is a crime and will be prosecuted.

The state of Hawai‘i will ONLY accept Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab test results from TRUSTED TESTING AND TRAVEL PARTNERS.  Travelers will not be able to obtain a Nucleic Acid Amplification Test (NAAT) upon arrival at any Hawaii airport.

Transpacific (Domestic)  Trusted Testing Partners Inter-County  Trusted Testing Partners
Carbon Health Urgent Care 
Discovery Health
Vault

Click on the link below of your trusted testing partner to view a sample cropped image(s).  If you see a similar image on your test report, you have the correct format to upload.  Note, however, that all test uploads must still be verified by the Safe Travels Digital Platform system or by manual verification.

The following Trusted Testing and Travel Partners are not required to provide travelers with test results on the Standard State of Hawaii form.  Click on the link below to view  samples on the providers' test forms.

CVS Health

 The following transpacific Trusted Testing and Travel Partners (TTP) are required to provide travelers with tests results in the Standard State of Hawaii TTP Results Form:

Alaska Airlines - Carbon Health, American Family Care (AFC), American Samoa Department of Health, Atlas Genomics, Capstone Clinic, Clarity Lab Solutions, CNMI (Commonwealth Healthcare Corporation), Costco/AZOVA, Guam Department of Public Health and Social Services' Guam Public Health Laboratory, GoHealth Urgent Care, Hawaiian Airlines - University Medical Center of South Nevada, Hawaiian Airlines- US Biotek, Hawaiian Airlines - Worksite Labs, United Airlines - Advanced Diagnostics Laboratories, UC San Diego, University of Washington Medicine, WestPac Labs, XpresCheck

State of Hawaii TTP Results Standard Form
Discovery Health
Walgreens
Vault
International Partners
Japan Testing Partners
Air Canada
West Jet- LifeLabs
Korea Testing Partners

Beginning June 15, interisland travel restrictions were been lifted (see FAQ for details).  All travelers do not need to complete a Safe Travels application for travel between islands.  

RULES:  Individuals who received vaccination in the United States or U.S. Territories may travel to Hawaii without pre-travel testing/quarantine starting on the 15th day after the completion of their vaccination. It is mandatory to upload a PDF or image of the traveler's approved vaccination document into Safe Travels to receive exception.

A vaccine document upload needs to be associated with a trip.  Once a you receive the COVID-19 Vaccination Exception in the system, the exception will apply to all future trips. You will no longer need to upload your vaccine card for verification.

  1. Create a digital copy of your vaccination document, e.g., take a photo of your COVID-19 Vaccine Card, VAMS printout or DOD Form DD 2766C.
  2. Log in to Safe Travels. Create or select your applicable trip.
  3. From the home page, go to Apply for Exemption/Exception from Quarantine and select  COVID Vaccine Exception.
  4. Read the instructions and click on Upload CDC Covid-19 Vaccination Document. 
  5. Select the applicable trip.
  6. Sign the first attestation. How to sign the attestation instructions: Signature
  7. Sign the second attestation and click Submit. 
  8. Select the traveler whose vaccine card you are uploading and document type.
  9. Select the type of vaccine received. Enter the dose and lot number Ensure the name on the card matches the traveler whose vaccine card you are uploading.
  10. Select Choose file to upload a photo of your vaccine document.
  11. To upload vaccine cards for travel party members, see #8.  (If your travel party member is not on the drop down list see: To add a Travel Party Member.)
  12. Don't forget to bring your vaccine documents with you.
Vaccine Document Information Verification Definitions
Vaccine information entered by the traveler was successfully verified by the Hawaii Department of Health database.  Travelers should bring a hard copy of their vaccine document with them to show the airport screener at arrival, just in case.
Vaccine information entered by the traveler could NOT be verified by the Hawaii Department of Health database. Some records may not be able to be electronically verified.  The traveler must bring their vaccine document so it can be manually verified by the airport screener at arrival.

1.  Go to Travel Homepage

2.  Click on Apply Exemption/Exception from Quarantine

3.  Click on COVID Vaccine Exception

When you open that option you will see the vaccination record you uploaded.

 

  1. Select the Health Questionnaire icon on the Home Screen.
  2. Select your trip (only trips arriving in Hawaii within 24 hours are available in the drop down).
  3. Enter health details for you and your travel party members.
  4. Sign the Attestation. How to sign the attestation instructions: Signature
  5. Select Accept Signature.
  6. Select Submit.
  7. When prompted, "Do you want to submit the Health Questionnaire?, Select Yes, Submit It.
  8. A QR code will be emailed to you.  If you can't find it in your email box, check your junk mail.  Your QR code can also be found under Trip Details.  This QR code will be scanned upon arrival.

In order to get a QR Code, you must complete the Health Questionnaire,  which is only available on the Safe Travels application for completion no more than 24 hours in advance. Once the Health Questionnaire is completed, the QR Code is emailed. If you can't find it in your email box, check your junk mail.  Your QR code can also be found under Trip Details, once you have completed the Health Questionnaire (click on Trips on the home page).

The QR code makes the arrival screening process faster for you. Upon arrival, airport personnel scans the QR code to electronically to validate your information.

Make sure you go through the airport screening process at arrival. Failure to do so could result in self-quarantine for you and your travel party member. 

  1. Create a Safe Travels Digital Platform account at https://travel.hawaii.gov
  2. Enter profile information or update
  3. Create a Trip
  4. If you decide to participate in the Pre-Travel Testing Program, take a COVID-19 test within the 72 hours before departure of the final leg of you trip to Hawaii from a Trusted Testing and Travel Partner. 
  5. Upload Document(s)
  6. Complete the Health Questionnaire within 24 hours of the departure
  7. Bring evidence of exemption/exception documents with you, i.e. exemption letter, Negative COVID-19 Test Result from a Trusted Testing and Travel Partner
  8. A mobile device

AFTER YOU ARRIVE IN HAWAII

  1. Once you’re screened at the airport, your Trip details will be updated with your Safe Travels Exemption Information.
  2. Please make sure your QR code is screened by the airport personnel at arrival in order for your Trips Exemption Information to be updated. 
  3. You will be able to show it to your ground transportation and hotel accommodations as evidence that you are exempt from the mandatory 10-day quarantine. It can be accessed under “Trips.”
 Traveler Exempt:
Traveler in Quarantine:

If you are required to quarantine, you will receive an email reminding you to go to the website https://travel.hawaii.gov, to complete the Daily Check-In for you and your travel party members.  Daily Check-ins begin the day after you arrive. If you are traveling from another island to Oahu, you will not be required to submit a daily check-in and be subject to quarantine.
Here is how you would complete a daily check-in:

  1. Log into the Safe Travels application https://travel.hawaii.gov.
  2. Select the Daily Check-Ins icon on the Home Screen.
  3. Select your trip from the drop-down list.
  4. Select the Location Type in the Self-quarantine location details section.
  5. Select Submit.

* the daily check-in date is formated as dd/mm/yyyy, for example 09/11/2020, would be read as Nov. 9, 2020.

If you have not been processed yet at the airport by a screener, go to Trips in the digital platform to update your self-quarantine location. After submitting the updated Trip quarantine location, you can regenerate the QR code by going to Health Questionnaire, select the trip, and click Yes, generate it when asked if you would like to generate the QR code again. Use this updated QR code when you are being screened at the airport.

If you have already gone through the screening process at the airport, then you must notify the Office of the Attorney General:  https://ag.hawaii.gov/travelexemption/

Early Departure

If you are in quarantine and  decide to leave the State or island before your scheduled departure date, please provide documentation, i.e. a copy of your boarding pass or airline receipt, to [email protected]

Please include your name and email address associated with your Safe Travels account to expedite the process.  If you are emailing on behalf of a group, please send their documents and names and email addresses associated with their Safe Travels account to expedite the process.  Please give the Safe Travels Help Desk a few days to respond.