Safe Travels Help

The Safe Travels Hawaii program is a multilayered process designed to protect the health and safety of our visitors and residents alike from the spread of COVID-19.  A 10-day mandatory quarantine will be required for travelers arriving WITHOUT a confirmed negative COVID-19 test taken within the 72 hours before departure of the final leg of their trip to Hawaii. There is also a mandatory 10-day self-quarantine for all travelers traveling between islands, except for those traveling from a neighbor island to Oahu.

To bypass the mandatory quarantine, the State of Hawaii will ONLY accept Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab test results from TRUSTED TESTING AND TRAVEL PARTNERS.   To save time at during the arrival screening process at the airport, travelers should upload their Negative COVID-19 Test result to the Safe Travels Digital Platform. 

Traveler ALERT.  The State of Hawaii DOES NOT charge fees to apply for the Safe Travels program, or to create a Safe Travels account, or to access the Safe Travels application, or for Safe Travels information.  The OFFICIAL STATE OF HAWAII websites for the State of Hawaii’s Safe Travels Program are https://hawaiicovid19.com/travel/ and https://travel.hawaii.gov/. The websites listed below are NOT affiliated with the State of Hawaii or the State of Hawaii Safe Travels Program.

www.safetravels.com

www.hawaiisafetravel.com

safetravelshawaii.com

www.safetravelhawaii.com

Travelers will not be able to obtain a Nucleic Acid Amplification Test (NAAT) upon arrival at any Hawaii airport.  Currently, a post-arrival testing program in Hawaii does not exist, except for interisland travelers to Hawaii County.  

Travelers wishing to bypass the 10-day mandatory quarantine must have their COVID-19 test results – from a trusted testing partner – prior to departure for the State of Hawaii.  Travelers need to upload their test results before departure or have printed copy of their test results in hand upon arrival to show the airport screener.

Effective Jan. 19, 2021, Maui County new travel rules in place.  For more information visit: Maui Health Public Health Information Rules and Maui County

CONTACT INFORMATION

 

Safe Travels Digital Platform Technical Assistance

You may submit a request online to the Safe Travels Service Desk:
SUBMIT A REQUEST

Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888
Calls outside of working hours will go to voicemail and be returned the next business day.

 

Safe Travels Hawaii Program

https://hawaiicovid19.com/travel/

Call: 1-800-GOHAWAI or (1-800-464-2924)

Email: [email protected]

AlohaSafeAlert 

All travelers are encouraged to download the AlohaSafe Alert app to stay informed about possible exposures to COVID-19. This app is voluntary and free to use. As the official State of Hawai‘i exposure notification app, it aims to help reduce the spread of COVID-19 in Hawaii.

AlohaSafe Alert

Maui visitors with questions about county-specific travel requirements and AlohaSafe Alert may email: [email protected]

 

ClearMe

Questions? Contact ClearMe’s Member Care team by opening the CLEAR app and tapping “Get in Touch” at the bottom of the Home Screen or call 1-855-CLEARME (253-2763).

Travel Exemption Request

Travelers entering the State of Hawaii can apply for a limited exemption from the mandatory 10-day self-quarantine. Under Governor Ige’s emergency proclamation, all travelers entering the State of Hawaii must self-quarantine for 10 days, unless they obtain an exemption.
For information, visit travelexemption.hawaii.gov 

If you do not have an exemption, i.e. Negative COVID-19 Test Result, you must sign the Order of Self-Quarantine during the screening process at arrival.

BEFORE YOU TRAVEL

You can use any modern browser (Chrome, Safari, Firefox, Edge, etc.) except Internet Explorer.

The mandatory travel and health form found in the Safe Travels Digital Platform is for all incoming travelers  to the State of Hawaii to complete. Interisland travelers are also required to fill out a digital form, with the exception of those traveling to Oahu. Interisland travelers to Oahu are not subject to the 10-day quarantine and do not have to complete the forms in the Safe Travels digital platform to travel to the island.

This digital platform is critical to protecting the health of our residents and visitors alike.  Safe Travels is one part of a multi-layered screening process which includes arrival temperature checks, and secondary screening for those with symptoms or temperatures of 100.4 degrees or higher.  The objective of the Safe Travels digital form is to reduce the  amount of time the traveler stands in line at the airport to go through the screening process upon arrival.

To bypass the 10-day quarantine, travelers to and within the State of Hawaii, except for interisland travelers to Oahu, must upload their negative COVID-19 test taken from a Safe Travels Hawaii Trusted Testing and Travel Program Partner  to the Safe Travels Digital Platform.  For directions on how to upload your document, please see  “How do I  upload a document (such as a COVID test results)?”, “How to expedite exemption from quarantine” and "How do I know I'm Uploading the Correct Test Format?" on this site.

You will be required to sign the Order for Self-Quarantine if you did not participate in the pre-travel testing program or if you are awaiting your test results.

Every traveling adult needs to create their own Safe Travels account, using their own email address and password.  An account cannot be created with an email address already used in the system.

  1. Go to the Safe Travels site at https://travel.hawaii.gov
  2. In the Log In area, a new account can be created by email, Facebook login, or Google login.
  3. Click on Create An Account.
  4. If creating an account with an email address, each traveler aged 18 and over must use their own email address and password.  An account cannot be created with an email address already used in the system.
  5. Verify your email address.
  6. Enter your profile information, i.e. name, date of birth, contact phone number you'll be reachable while on the trip.  It will also be the same phone number you'll receive text messages from Safe Travels  (if you opt-in to receiving text messages).
  7. If traveling with a minor (children under 18), add them as a travel party member.  Enter the minor's profile information.
  8. Parents/Guardians may use their email address and password to create a trip for their child who is traveling unaccompanied and list the child as the main traveler.
  9. Proceed to fill out a Profile, Trip, a Health Questionnaire (Note: Health Questionnaire is only available within 24 hours of your flight) and upload documents, if applicable.

  1. Select the Trips icon on the Home Screen.
  2. Select +Add Trip.
  3. Fill in Trip Details.
  4. Transpacific travelers may only enter the trip information for the leg of travel to Hawaii.  If you are transiting through an island or island hopping, a trip detail needs to be entered for each leg of trip.  A QR code will be needed for each leg of your trip.
  5. If you are a transiting through any Hawaii airport, you do not need to complete the Safe Travel Program digital application.
  6. If you are traveling interisland, a trip detail needs to be entered for each leg of your trip. A QR code will be needed for each leg of your trip.
  7. You may manually enter your flight number if it does not come up in the auto-fill (maximum four numbers)
  8. If you are arriving by private aircraft, you may enter the tail number of the plane (maximum four numbers). Example, Flight 3 = 3.
  9. If you are transiting through HNL, you will create a trip for each leg.    Ex. Trip 1 – LAX -> HNL (Select “Transit” under “Reason for Trip”)     Trip 2 – HNL -> OGG
  10. If you are transiting through a neighbor island to Honolulu as your final destination:   Ex.  NRT -> HNL (example: transiting through KOA)
  11. If you are a returning Resident to Hawaii, select “Returning Resident” under “Reason for Trip.”
  12. Fill in your designated Quarantine Location while in Hawaii. If you are staying at multiple locations, enter the first location of your accommodations per leg of trip.
  13. In the Additional Travel Party Members section, check the minors who will be travelling with you (minors only need to be added under one adult trip).

  1.  Go to Documents on the home page of the Safe Travels digital platform.
  2. Click on Documents.
  3. On the Travel Documents Page
    1. Click on “upload file”
    2. Select the Trip
    3. Select the Traveler
    4. Select the type of document to be uploaded, (i.e. “COVID-19 Test Result”) from the drop-down menu.
    5. Choose the file
    6. Click Submit
  4. You are only able to upload a COVID-19 test result from a Trusted Testing and Travel Partner that was taken within 72 hours from the final leg of travel.
  5. COVID test results should be uploaded separately for each Travel Party Member.
  6. If your test result is verified, the status of the document will show COVID Negative under “Uploaded Documents.”
  7. To upload a recent photo of yourself (selfies are okay), select “Recent Photo of Yourself” in the drop-down menu and upload your photo.
COVID-19 Test Result Upload Status  Definition
Outside 72-hour Window
The system read the test and determined it to be outside the 72-hour window of departure.
Verification in Process
The test results is not being read by the system.  Call the Safe Travels IT Help Desk for assistance.
COVID NEGATIVE (i) The test has been read by the system or manually read and is verified as a COVID-19 Negative test result.
Invalid Format The test uploaded was manually evaluated and the results are in an invalid format. Reasons could include but not limited to an unrecognizable format or missing required information (such as full name that matches, test date, test result and name of trusted testing and travel partner).
Not a Testing Partner Test result uploaded was not from a Trusted Testing and Travel Partner as listed on https://hawaiicovid19.com/travel-partners/.
Priority Review The test is being manually verified by the Safe Travels team.  The traveler needs to bring a hard copy of their test result at arrival for verification by the airport screener.

  1.  Have a printed copy of your test result when you arrive in Hawaii, even if you upload your test result on the digital platform.
  2. For interisland travelers only:  Uploading your test after arriving on an island can result in several days wait in quarantine until your test is reviewed.
  3. Only upload tests from Hawaii’s Trusted Testing Partners, all other tests will be rejected.
  4.  Make sure your first and last name, date your test was taken, type of test taken, name of trusted testing partner and lab are on the test.
  5. Make sure the first and last name and date of birth on the test result matches the first and last name and date of birth in the Safe Travels digital form.
  6. Upload a good quality Adobe PDF file.
  7. Don’t upload screenshots of your phone, mobile device or computer, or photos of your test, they will fail.
  8. Test are verified by labs, submitting a falsified test is a crime and will be prosecuted.

The state of Hawai‘i will ONLY accept Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab test results from TRUSTED TESTING AND TRAVEL PARTNERS.  Travelers will not be able to obtain a Nucleic Acid Amplification Test (NAAT) upon arrival at any Hawaii airport.

Transpacific (Domestic)  Trusted Testing Partners Inter-County  Trusted Testing Partners
Carbon Health Urgent Care 
Discovery Health
Kaiser
Vault

Click on the link below of your trusted testing partner to view a sample cropped image(s).  If you see a similar image on your test report, you have the correct format to upload.  Note, however, that all test uploads must still be verified by the Safe Travels Digital Platform system or by manual verification.

Bartell Drugs -  Bridge Diagnostics The following transpacific Trusted Testing and Travel Partners (TTP) are required to provide travelers with tests results in the Standard State of Hawaii TTP Results Form:

American Family Care (AFC), American Samoa Department of Health, Atlas Genomics, Capstone Clinic, Clarity Lab Solutions, CNMI (Commonwealth Healthcare Corporation), Costco/AZOVA, Guam Department of Public Health and Social Services' Guam Public Health Laboratory, GoHealth Urgent Care, Hawaiian Airlines - University Medical Center of South Nevada, Hawaiian Airlines- US Biotek, Hawaiian Airlines - Worksite Labs, United Airlines - Advanced Diagnostics Laboratories, UC San Diego, University of Washington Medicine, WestPac Labs, XpresCheck

State of Hawaii TTP Results Standard Form

Carbon Health The following intercounty Trusted Testing and Travel Partners (TTP) are required to provide travelers with tests results in the Standard State of Hawaii TTP Results Form:

Costco/AZOVA and National Kidney Foundation of Hawai'i's Consortium

State of Hawaii TTP Results Standard Form

CVS Health
Discovery Health
Walgreens
Vault
International Partners
Japan Testing Partners
Air Canada
West Jet- LifeLabs
Korea Testing Partners

  1. Select the Health Questionnaire icon on the Home Screen.
  2. Select your trip (only trips arriving in Hawaii within 24 hours are available in the drop down).
  3. Enter health details for you and your travel party members.
  4. Sign the Attestation.
  5. Select Accept Signature.
  6. Select Submit.
  7. When prompted, "Do you want to submit the Health Questionnaire?, Select Yes, Submit It.
  8. A QR code will be emailed to you.  If you can't find it in your email box, check your junk mail.  Your QR code can also be found under Trip Details.  This QR code will be scanned upon arrival.

In order to get a QR Code, you must complete the Health Questionnaire,  which is only available on the Safe Travels application for completion no more than 24 hours in advance. Once the Health Questionnaire is completed, the QR Code is emailed. If you can't find it in your email box, check your junk mail.  Your QR code can also be found under Trip Details.

The QR code makes the arrival screening process faster for you. Upon arrival, airport personnel scans the QR code to electronically to validate your information.

Make sure you go through the airport screening process at arrival. Failure to do so could result in self-quarantine for you and your travel party member.  

  1. Create a Safe Travels Digital Platform account at https://travel.hawaii.gov
  2. Enter profile information or update
  3. Create a Trip
  4. If you decide to participate in the Pre-Travel Testing Program, take a COVID-19 test within the 72 hours before departure of the final leg of you trip to Hawaii from a Trusted Testing and Travel Partner. 
  5. Upload Document(s)
  6. Complete the Health Questionnaire within 24 hours of the departure
  7. Bring evidence of exemption documents with you, i.e. exemption letter, Negative COVID-19 Test Result from a Trusted Testing and Travel Partner
  8. A mobile device

AFTER YOU ARRIVE IN HAWAII

  1. Once you’re screened at the airport, your Trip details will be updated with your Safe Travels Exemption Information.
  2. Please make sure your QR code is screened by the airport personnel at arrival in order for your Trips Exemption Information to be updated. 
  3. You will be able to show it to your ground transportation and hotel accommodations as evidence that you are exempt from the mandatory 10-day quarantine. It can be accessed under “Trips.”
Traveler Exempt:

Traveler in Quarantine:

Transpacific travelers will not be allowed to upload their test results after arrival in Hawaii.

***Interisland travelers please check the County website you will be visiting to see if this feature applies to you:  Hawaii County, Maui County and Kauai County

  1.  Go to Documents on the home page of the Safe Travels digital platform.
  2. Click on Documents.
  3. On the Travel Documents Page
    1. Click on “upload file”
    2. Select the Trip
    3. Select the Traveler
    4. Select the type of document to be uploaded, (i.e. “COVID-19 Test Result”) from the drop-down menu.
    5. Choose the file
    6. Click Submit
  4. You are only able to upload a COVID-19 test result from a Trusted Testing and Travel Partner that was taken within 72 hours from the final leg of travel.
  5. COVID test results should be uploaded separately for each Travel Party Member.
  6. If your test result is verified, the status of the document will show COVID Negative under “Uploaded Documents.”

If you are required to quarantine, you will receive an email reminding you to go to the website https://travel.hawaii.gov, to complete the Daily Check-In for you and your travel party members.  Daily Check-ins begin the day after you arrive. If you are traveling from another island to Oahu, you will not be required to submit a daily check-in and be subject to quarantine.
Here is how you would complete a daily check-in:

  1. Log into the Safe Travels application https://travel.hawaii.gov.
  2. Select the Daily Check-Ins icon on the Home Screen.
  3. Select your trip from the drop-down list.
  4. Select the Location Type in the Self-quarantine location details section.
  5. Select Submit.

* the daily check-in date is formated as dd/mm/yyyy, for example 09/11/2020, would be read as Nov. 9, 2020.

If you have not been processed yet at the airport by a screener, go to Trips in the digital platform to update your self-quarantine location. After submitting the updated Trip quarantine location, you can regenerate the QR code by going to Health Questionnaire, select the trip, and click Yes, generate it when asked if you would like to generate the QR code again. Use this updated QR code when you are being screened at the airport.

If you have already gone through the screening process at the airport, then you must notify the Office of the Attorney General:  https://ag.hawaii.gov/travelexemption/

Early Departure

If you are in quarantine and  decide to leave the State or island before your scheduled departure date, please provide documentation, i.e. a copy of your boarding pass or airline receipt, to [email protected]

Please include your name and email address associated with your Safe Travels account to expedite the process.  If you are emailing on behalf of a group, please send their documents and names and email addresses associated with their Safe Travels account to expedite the process.  Please give the Safe Travels Help Desk a few days to respond.