Safe Travels Digital Platform Information

Posted on Sep 3, 2020 in News

What is the purpose of the Safe Travels Digital Form?

This mandatory digital form is for all incoming travelers – visitors and residents – to the State of Hawaii.  It is critical to protecting the health and safety of our residents and visitors alike.  Safe Travels is one part of a multi-layered screening process which includes arrival temperature checks, and secondary screening for those with symptoms or temperatures of 100.4 degrees or higher.  The objective of the Safe Travels digital form is to reduce the  amount of time the traveler stands in line at the airport to go through the screening process upon arrival.  Safe Travels can be found here:

What do I do if I am having issues with the digital form, such as getting an error message (i.e. database error)?

Clear your browser cache before trying again. See links below for browser specific instructions.
Safari (iPhone, iPad)
Safari (Mac)
Chrome (Desktop)
Chrome (Android)

Which browsers can I use to access the Safe Travels digital form?

You can use any modern browser (Chrome, Safari, Firefox, Edge, etc.) except Internet Explorer.

For Safe Travels Program Assistance:

Call:  1-800-GOHAWAII  (1-800-464-2924)

Safe Travels Digital Platform Technical Assistance:

Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888
Calls outside of working hours will go to voicemail and be returned the next business day.

Safe Travels Digital Platform FAQs

Pre-Travel Testing Program

Travel Quarantine Exemption Request

[email protected] 

More information:


News Release:  New Online Safe Travels From Mandatory Sept. 1