Safe Travels Digital Platform Information

Posted on Sep 3, 2020 in News

What is the purpose of the Safe Travels Digital Form?

This mandatory digital form is critical to protecting the health of our residents and visitors alike.  Safe Travels is one part of a multi-layered screening process which includes arrival temperature checks, and secondary screening for those with symptoms or temperatures of 100.4 degrees or higher.  The objective of the Safe Travels digital form is to reduce the  amount of time the traveler stands in line at the airport to go through the screening process upon arrival.  Safe Travels can be found here:

What do I do if I am having issues with the digital form, such as getting an error message (i.e. database error)?

Clear your browser cache before trying again. See links below for browser specific instructions.
Safari (iPhone, iPad)
Safari (Mac)
Chrome (Desktop)
Chrome (Android)

Which browsers can I use to access the Safe Travels digital form?

You can use any modern browser (Chrome, Safari, Firefox, Edge, etc.) except Internet Explorer.

For Technical Assistance:

Safe Travels Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888
Calls outside of working hours will go to voicemail and be returned the next business day.


More Safe Travels Digital Platform FAQs


Pre-Travel Testing Program

Gov. David Ige announced the pre-travel testing program for COVID-19 will start October 15.

Pre-travel testing enables travelers to avoid a mandatory 14-day quarantine if they are tested no earlier than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory. Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form. Upon arrival in Hawai‘i, passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or until they can provide proof of negative test results.  Read more: Here

Pre-Travel Test Quarantine Flow-Chart


For Quarantine, Health and Safe Travels FAQs

You may call our partners at Aloha United Way, 2-1-1.
There are multiple ways you can reach them from 7 a.m. to 10 p.m. HST
In Hawaii, you may call 2-1-1
Out of State:  Toll free number:  1-877-275-6569
Email:  [email protected]
Search their online database 24/7 at auw211.or/Search.aspx

County Quarantine and travel information:

People traveling interisland can find additional information and the interisland limited quarantine request by visiting the following county webpages:

Kauai County
Kauai COVID-19 webpage:
Click on the “Modified quarantine request” button on the Kauai COVID-19 website to find the form and submit a request

Maui County
Maui County mandatory travel declaration form and request for limited quarantine form:

Hawaii County
Hawaii County COVID-19 webpage:
Critical infrastructure and medical travel request:

City & County of Honolulu
Interisland passengers arriving on Oahu are not subject to the mandatory quarantine.


More information:


Where can I get more information about traveling to Hawaii?

Call:  1-800-GO-HAWAII


News Release:  New Online Safe Travels From Mandatory Sept. 1