Services-Oriented Infrastructure (SOI), also known as shared services, involves the management of enterprise shared services centrally to leverage economies of scale (e.g., network, data management, unified communications, data center, and various cloud services).
- Identified SOI under the preliminary categories of network, security, governance, data management, unified communications, and shared services, and aligned with strategic benchmarks.
- Activated 12,390 Office 365 licenses that are now being utilized by branch department users. Benefits include fortified security, greater disaster recovery capability, expanded applications and services, added tools for collaboration, and long-term budget sustainability.
- Launched and expanded eSign Service to departments statewide to increase government efficiency within the executive branch. Fifteen months after the governor’s office piloting the capability, more than 95,000 unique electronic transactions have been processed across departments, representing a reduction and associated savings in the use of paper, ink, and process time.
Upgraded cloud services to provide business continuity services. With the upcoming addition of independent failover capability as well as application high-availability with clustering, the focus shifts to business continuity, even in the face of unforeseen events. Service-level agreements and cost options will be defined for state departments and agencies to make use of the enterprise asset.
- Formalized a memorandum of understanding with the University of Hawaii IT Center under which some IT systems currently housed at that state’s primary data center in the downtown Kalanimoku Building are migrating to the UH IT Center to the extent possible to provide resilient backup. The agreement outlines a rate structure under which ETS will remunerate the university for its costs each year, including a “true up” based on actual expenses from the previous year.