Top 10 Program Achievements (Fiscal Years 2012-2014)
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2012-2014 TOP ACHIEVEMENTS BY PROGRAM
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| #1: Re-engineer Business Processes | Enterprise Resource Planning (ERP)
Released an RFP to acquire an Enterprise Resource Planning (ERP) solution and developed interim, updated solutions for Budget and Grants to modernize key business applications until a new system is acquired. |
Tax System Modernization  Re-engineered business processes to reduce the average time to receive a refund from 5–8 weeks to 1–2 weeks. Identified uncollected revenue using tax analytics and helped prepare tax system modernization SERVICE Plan and RFP. |
Health IT  Successfully coordinated various stakeholders through the OIMTfacilitated Hawai‘i Health IT Committee (HHITC) to facilitate health information exchanges and modernize health information architecture across agencies and programs. |
Re-engineered Business Processes
Instituted the Transformation Intern Program (TIP) to provide first-hand business and IT experience to 40 interns each semester. Most of the students are local, with strong participation from the University of Hawai‘i. Initiated 12 BPRs, completing 2. |
| #2: Modernize IT Infrastructure | Consolidated Infrastructure  Invested in the upgrade of the State’s network and communications backbone, increasing uptime from below 80% in 2011 to 95% in 2012 and 99.8% in 2013. Increased capacity from 100Mbps to 10Gbps (1000%) |
Enterprise Shared Services  Increased purchase volumes and reduced licensing expenses by as much as 40%–60% statewide, with a cost avoidance of over $4,000,000. |
Enterprise Security and Privacy  Established a fully integrated Security Operations Center (SOC) and Computer Security Incident Response Center (CSIRC). Completed enterprise security assessment across 17 categories and 5 projects. |
Hawaiʻi Broadband Initiative  Improvements to infrastructure for broadband mean connections are now faster, more reliable, and more affordable for residents and businesses and interisland connections have improved. |
| #3: Establish Governance |
Governance
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Open Government
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